Return Policies

ONLINE RETURN POLICY:

We accept returns for unused and unopened merchandise within 30 days for a refund or exchange. Items that are undamaged or non-defective will have a 15% restocking fee. If your return is to exchange it for another item or you wish to put it on store credit the 15% restocking fee is waved. Items that have been brought in on special order are not eligible for return, for example any Universal Rocks products items.

The Buyer will pay all shipping costs on non-defective item returns. Bobby G's Pro Aquarium will pay the return & replacement shipping fees on defective products, but only after the product has been inspected and determined to be defective.

All warranties are handled by the manufacturers.

We are not responsible for damaged or lost returns, so please use a service with delivery confirmation and tracking. Please do not send back used products due to the fact that they do not qualify for return. It takes approximately 3 - 4 business days to process returns from the time we receive them.

If an item has been damaged in shipping, you must notify us immediately. You must keep the damaged item, and the original shipping container, as well as its packing materials, until a file has been claimed with the shipping carrier. Retain the item and packaging for 30 days from the day you notify us of the damage, the carrier may send someone to inspect the damage.

If a carrier returns an item to us due to an incorrect shipping address you will be charged a fee of $15 on top of additional shipping charges.

 

IN-STORE RETURN POLICY:

Most products can be returned within 7 days. You must have your original receipt and the product must be returned with the original unopened packaging in a new or saleable condition.

Some of the items not eligible for return:

  • Livestock of any kind
  • Consumables
  • Clearance items
  • Airline tube
  • Aquarium backgrounds
  • Special orders

Electronics:

  • All electronics are eligible for returned within 7 days, in the original packaging in a new or saleable condition. 
  • Defective electronics can be returned to the store within 7 days, with your original receipt and packaging.
  • If the Product has a manufacturer warranty and it is past 7 days please contact the manufacturer.

Consumables: (food, treats, supplements etc.)

  • Consumables are not eligible for return unless the product has a satisfaction guarantee through the manufacturer and returned with your original receipt within 7 days. There must be at least 75% of the product remaining.

Fish: Non-Refundable, replacement or in-store credit only 

  • There is a 3 day warranty on some fish (see exclusions below). We require the fish, a separate water sample and your original receipt. A replacement will only be given if the water conditions are acceptable and the fish has not died from aggression in your tank.
  • Exceptions: there is no warranty on Cichlids, Discus, Fancy Plecos, Shrimp, Snails or one of a kind species.

Plants: Non-Refundable for any reason