Dry goods in most cases are shipped through Canada Post and there is no minimum order required. Once your package has been shipped you will receive a tracking number if the shipping option you choose is trackable. Any delays in shipping or losses through shipping are out of our control and therefore not our responsibility. In the rare event you do not receive your shipment you must follow up with the carrier to recover any product or moneys lost.
*For livestock we have a minimum order value of $200 before taxes and shipping charges. Shipping charges are generally a minimum of $40 per box, please be aware of this prior to placing your order.
We ship livestock within Canada only, through overnight courier. You will receive a tracking number when your package has been shipped. We do not ship by air due to the fact we do not have close access to a local airport that ships cargo.
*After placing your order for fish we will calculate the appropriate shipping charge and send you an invoice for payment. Once paid we will plan a shipping day. A minimum of two days is required to prepare your fish for shipment.
*We charge a $10 box fee per box on livestock orders plus $2 for heat packs when required. When available we may make use of boxes that have been previously used, this keeps the cost down for you and is better for the environment.
We guarantee your order will Arrive Alive subject to details outlined below.
*If a delivery is late or lost due to the carrier, weather, or any other unforeseen issues out of our control we will not be held responsible for any losses.
*Shipping livestock in temperatures above 30 degrees C and below -10 degrees C is riskier and therefore our Arrive Alive policy does not apply should temperatures through the day or evening exceed these limits. We do take every precaution in packing your fish for a safe arrival regardless of ambient temperature and losses are very rare.
*Credit for fish DOA (Dead On Arrival) will be issued in the form of credit towards future purchases. Credit is issued for DOA fish only, not shipping charges.
WHAT IS ARRIVE ALIVE?
Arrive Alive means that when the fish arrive at your door and you open the box the fish will be alive in the bags. We only ship healthy fish! Once the bags are opened the guarantee is no longer valid.
You must be available to receive your shipment when they arrive to prevent them from sitting outside.
Should you have a DOA which is very rare, you must contact us within 2 hours of pickup or delivery with a short video of the fish in the bag. If a video is not possible you can take pictures of the fish in the sealed bag followed by a picture of the fish with its tail fin cut off. Please send messages and photos through Messenger on our Facebook page "Bobby G's Pro Aquarium" or by email.
We aim to please and have every intention to work with you within these guidelines. Thank you!